[vc_row gap=”40″ css=”.vc_custom_1532439407886{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column animation_delay=”0″ offset=”vc_col-lg-8 vc_col-md-8 vc_col-xs-12″][et_highlight_title type=”h6″ font_size=”12″ line_height=”24″ letter_spacing=”0.5″ title=”QUESTIONS AND ANSWERS” line_color=”#12b347″][et_animated_title type=”h3″ font_size=”48″ mobile_font_size=”32px” line_height=”56″ animation_type=”words-direct” start_delay=”100″]Frequently asked questions[/et_animated_title][et_gap height=”48″][et_accordion][et_accordion_item title=”After purchasing a product, is the delivery cost a separate expense, or is it included in the overall price?”][vc_column_text]After purchasing a product, the delivery cost can be either a separate expense or included in the overall price. This flexibility caters to the preferences and needs of the customers. Some customers may prefer a separate delivery cost, allowing them to save if they can pick up the product themselves or have alternative delivery options. Others may find bundled pricing more convenient, as it covers both the product and delivery to their doorstep. This approach benefits customers by offering choices that suit their specific circumstances and priorities.[/vc_column_text][/et_accordion_item][et_accordion_item title=”Do you offer customizable solutions to customers?”][vc_column_text]Yes, we absolutely offer customizable solutions to our valued customers. Our dedicated engineering and maintenance team is committed to providing efficient and tailored solutions to meet your specific needs. We take pride in our ability to adapt and create solutions that work best for you. Your satisfaction is our priority, and we are here to ensure that your requirements are met to the highest standards. Please feel free to reach out to us, and we’ll be more than happy to discuss how we can customize our services to suit your unique needs.[/vc_column_text][/et_accordion_item][et_accordion_item title=”Differentiate between an ESS and an inverter?”][vc_column_text]An ESS (Energy Storage System) and an inverter serve different purposes. An inverter mainly converts DC (direct current) power into AC (alternating current) power, which is essential for powering various household devices. On the other hand, an ESS not only includes an inverter but also incorporates energy storage capabilities, like batteries.
The advantage of having an ESS over just an inverter is that it allows you to store excess energy for later use. This is particularly valuable because it can help you save money by storing electricity when it’s cheaper and using it when rates are higher. Additionally, an ESS can provide backup power during outages, ensuring your home remains powered even when the grid is down. Therefore, owning an ESS is advisable for its cost-saving and reliability benefits, making it a wise investment for many homeowners.[/vc_column_text][/et_accordion_item][et_accordion_item title=”Do you have an option of making payment online on your company site? if yes, how safe is it?”][vc_column_text]Yes, we offer the convenience of making payments directly on our company website, and it’s a secure option. We use Paystack, a trusted and reputable online payment platform known for its robust security measures. When you make payments on our site, your financial information is encrypted and protected, making it safer than conventional payment methods. You can feel confident knowing that your transactions are processed securely, and your personal data is kept confidential. This online payment option is not only convenient but also offers peace of mind, ensuring that your payments are handled with the utmost care and security.[/vc_column_text][/et_accordion_item][et_accordion_item title=”What can a 5KVA ESS system power? and how can it be used to achieve optimal power?”][vc_column_text]A 5KVA (Kilovolt-Ampere) ESS (Energy Storage System) can power a variety of devices and appliances in your home or business, depending on its design and configuration. To achieve optimal power utilization, it’s important to plan and set it up effectively.
Here’s how it can be used to achieve optimal power:
Load Assessment: Begin by assessing the power requirements of your essential devices and appliances. Identify what you want the ESS to power during outages.
Critical Loads: Prioritize critical loads like lighting, refrigeration, or medical equipment. Connect these devices to the ESS to ensure they remain operational during power interruptions.
Smart Management: Consider using smart management systems that can automatically switch to the ESS when the grid goes down. This ensures a seamless transition.
Battery Sizing: Properly size the battery capacity to meet your needs. This involves considering the duration of backup power required and the energy consumption of connected devices.
Solar Integration: If your ESS is solar-compatible, consider pairing it with a solar panel system to recharge the battery during the day. This can help you save on electricity costs.
Regular Maintenance: Maintain the ESS as recommended by the manufacturer. Keep an eye on battery health and perform regular checks to ensure it’s ready when needed.
By following these steps, you can effectively use a 5KVA ESS to power your essential devices during outages and optimize your power usage. It provides peace of mind and ensures you have reliable backup power when it’s needed most.[/vc_column_text][/et_accordion_item][/et_accordion][/vc_column][vc_column animation_delay=”0″ el_class=”et-element-column-with-border-left” offset=”vc_col-lg-4 vc_col-md-4 vc_col-xs-12″][et_announcement title=”Products We Offer” icon_name=”fa-product-fast” title_color=”#ffffff” back_color=”#f5f5f5″ back_img=”14165″][vc_custom_heading text=”” font_container=”tag:h6|font_size:18px|text_align:left|color:%23212121|line_height:32px” use_theme_fonts=”yes”][et_button button_text=”Discover more” button_link=”https://macosine.com/product/ress/” button_font_weight=”500″ button_color=”#ffffff” button_back_color=”#12b347″ button_color_hover=”#ffffff” button_back_color_hover=”#212121″ animate_hover=”fill”][/et_announcement][et_gap height=”40″][et_announcement title=”Locations” icon_name=”fa-map-marker-alt” title_color=”#ffffff” back_color=”#211212″ back_img=”14119″][vc_custom_heading text=”” font_container=”tag:h6|font_size:18px|text_align:left|color:%23ffffff|line_height:32px” use_theme_fonts=”yes”][et_button button_text=”Find addresses” button_link=”https://maps.app.goo.gl/SmcxMNSBXizPSwMS9″ button_color=”#212121″ button_back_color=”#ffffff” button_color_hover=”#ffffff” button_back_color_hover=”#212121″ animate_hover=”fill”][/et_announcement][/vc_column][/vc_row][vc_section][vc_row gap=”40″ css=”.vc_custom_1532439337471{padding-top: 64px !important;padding-bottom: 0px !important;}” el_id=”faq”][vc_column][et_gap][vc_custom_heading text=”Help Desk”][/vc_column][/vc_row][/vc_section][vc_row][vc_column width=”1/2″][et_image overlay=”overlay-fade-zoom” src=”14662″][/vc_column][vc_column width=”1/2″][vc_column_text]Ready to learn more about our cutting-edge energy solutions? Give us a call at +234 814 355 9044, and our expert team will be delighted to assist you. Alternatively, drop us an email at info@macosine.com to start a conversation about how our innovative products can transform your energy needs and sustainability goals. We’re here to answer your questions and help you embark on a greener, more efficient future. Contact us today![/vc_column_text][/vc_column][/vc_row]